Privacy & Cookie Policies

General Privacy Policy

General Terms

This Privacy Policy ("Policy") is intended to describe to you how Napi Digital Ltd ("Napi Digital Ltd," "we," "our", or "us") collect, uses, maintains and shares information in connection with your use of our Website (www.napidigital.io), Services, and applications (including the ‘NapiApp’, collectively, the "Services").

In order to improve our Service, Napi Digital Ltd may collect information about users of our Website and Services ("users," "you," or "your") from various sources, including: information you provide through your Customer account on the Website or NapiApp (your "Account") if you sign up for our Services; your support tickets or other support email communications; from third-party websites and partners. Your personal information data includes things such as:

• Full Name & Address
• Email address
• Phone number
• Date of birth
• Other data collected that could directly/indirectly identify you.

We recommend that you stay up to date and read this Privacy Policy in its entirety in order to ensure you are completely informed. Securing your personal data is important to us. We, therefore, follow generally accepted standards to protect the information you submit to us. If at any time you have questions about our practices or any of your rights described below, you may contact us with your query at [email protected] using the header ‘Data Protection’.

Changes To This Privacy Policy

Napi Digital Ltd reserves the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Once any changes have been posted, and if you continue to use our Service, you will be deemed as having accepted the terms of this Privacy Policy. It is for that reason, therefore, that we encourage you to periodically review this page for the latest information on our privacy practices.

Information We Collect

Information You Provide:

In order for you to fully use our Services and other features of our Website, we may ask for some of your personal data. The type of information that we collect depends on the nature of our interaction;

• Account Registration.
  Account-specific information is collected in association with your use of our Website, the NapiApp and our Service in general, such as account reference number, purchased product list, product renewal or expiry dates, support requests, and billing history, as well as any email support tickets that are specific to your account.

Information We Collect Whilst You Use Our Service:

• Web server logs.
  Like most websites, on our Website, certain information is automatically gathered and stored in so-called 'log files'. Furthermore, when you use our Services, we may collect some information automatically from your device. This may include browser type, internet service provider (ISP), referring/exit pages, operating system type, date/time stamp, internet protocol (IP) addresses, clickstream data, landing page, and the referring URL. We use such information to help with problems with our Website, server, and just our Service in general. We also gather broad statistical information from this data to help us improve our Website and improve our user experience. This is, however, not linked to any information or data that could be used to identify you personally.
• Cookies and Other Tracking Technologies.
  Like many websites or web-based applications, Napi Digital Ltd uses browser cookies on our Website. These cookies are stored locally on your computer in order to uniquely identify your browser and help us remember your preferred user settings in order to enhance and improve your use r experience. We may automatically collect information about your use of our Service and features and about the functionality of the NapiApp and its associated platforms to the same end. This also allows us to diagnose and fix any technical issues you might be experiencing on our platform.

How We Use Collected Information

We use your Personal Data to conduct our business, provide information and support for our Services, better understand your interests and user needs, improve our Services, personalize our communications with you as a Customer and ultimately try to ensure a high-quality user experience of our Service and Website. For example, we may utilize your information to:

• Provide, maintain and operate our Services;
• Analyze and improve our products and services, the effectiveness of our Website and Applications, and our marketing and advertising;
• Understand and analyze how you use our Services and what products and services are most relevant to you;
• Process your transactions;
• Develop our Services and features;
• Enhance and improve our relationship with you as a customer;
• Communicate with you regarding relevant promotions, important updates and other important information about our Service;
• Personalize content and advertising;
• Prevent and detect fraud and abuse of our systems and Services; and
• For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

How We Share Information

We only share your personal data as necessary for any Third-party to provide the Services as requested or as needed on our behalf. These Third-parties are subject to certain data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

• Targeted Advertising.
  We work with third-party advertising partners to show you ads based on your activities on our Website and the NapiApp. These advertising partners may set and access their own cookies, pixel tags, and similar technologies on our Services, and they may otherwise collect or have access to information about such activities in order to provide you with advertising based on your browsing activities and interests and to measure advertising effectiveness.
• Analytics.
  Napi Digital Ltd may use web analytics services to improve the usability and design of our Customer experience. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our Website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics).
• Business Transfers.
  Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
• As Required By Law and Similar Disclosures.
  We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
• With Your Consent.
  We may share information with your consent.

Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so.

We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

Processing Personal Data Under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Napi Digital Ltd’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Napi Digital Ltd can process your Personal Data for the purposes of:

• Monitoring the usage of our Website
• Information required in order to properly maintain our Website and guarantee the user experience
• To detect, prevent and address technical issues.
• To improve the functionality of interactive features of our Website when you choose to do so.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Napi Digital Ltd aims to take reasonable steps to allow you to amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we have collected about you, and if you want such data to be removed from our systems, please contact us. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time by contacting [email protected] We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• You have the right to have your information updated if that information is inaccurate or incomplete.
• You have the right to object to our processing of your Personal Data.
• You have the right to request that we restrict the processing of your personal information.
• You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• You also have the right to withdraw your consent at any time where Napi Digital Ltd relies on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Data Security & Retention

Third-party Services

You may access other Third-party Services through the NapiApp or our Website, for example, by clicking on a link to such a Third-party Service from within our Website or the NapiApp. We are not responsible for the privacy policies and/or practices of these Third-party Services, and we encourage you to carefully review their privacy policies.

Security

Napi Digital Ltd is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized disclosure, misuse, alteration or loss. The measures we use include but are not limited to; physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The Customer understands and acknowledges, however, that no method of information sharing over the internet can be 100% secure at all times.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate legal or business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

Age Restrictions

Our Services are available for purchase only for those over the age of 13. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 13. Napi Digital Ltd does not intentionally collect information from children under the age of 13, and children under 13 are prohibited from using our Services.

If Napi Digital Ltd becomes aware that personal information from a child under the age of 13 has been collected, Napi Digital Ltd will use all reasonable efforts to delete such information from its database. If you know of or have reason to believe anyone under the age of 13 has provided us with any personal data, please contact us.

International Data Transfers

Napi Digital Ltd operates international as a global business. We may be required to transfer personal information to countries other than the country in which the data was originally collected in order to fulfil our Service provision. Please note that such countries may not have the same data protection laws as the ones from which you initially provided us with the information.

Contact Us

In case you need additional information related to these Privacy & Cookie Policies, you can reach us via email at https://www.napidigital.io